Privacy Policy

This privacy policy sets out how UK Walking Holidays Ltd, trading as Westcountry Walking Holidays uses and protects any information that you give UK Walking Holidays Ltd when you use this website.

UK Walking Holidays Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

UK Walking Holidays Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We have updated our privacy policy to meet General Data Protection Regulations. This policy is effective from 16 May 2018.

What we collect

We only ever collect the information that we need to provide you with our services and manage our business:

• name.
• contact information including email address.
• demographic information such as postcode, preferences and interests.
• other information relevant to organising the walking holiday that you have booked with us.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Organise your walking holiday.
• Pay our suppliers.
• We may use the information to improve our products and services.

Who we may share your information with

We may share your information with other organisations that are directory involved with delivering your walking holiday. This may include:

• The hotels, inns and guest houses where you will be staying.
• The operator transferring your luggage.
• The taxi firm transferring you to and from the route, if required.

What informtion will we share

We only share information that is absolutely essential to the successful delivery of your walking holiday. This will include:

• The name and mobile telephone number, if provided, for the lead member of your party.
• The names of each of the party members.
• The ages of any party members who are under 18.
• Any dietary requirements or other allergies that you advise us of on your booking form.
• The feedback you give on your feedback form, if you have given us the approval to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Please see our Cookie Policy to see how we use cookies on our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen

Your rights

You have the right to ask to see the ifnromation we hold about you. This is sometimes known as a "subject access request" and is you feel that any of the information is incorrect you can ask us to correct it.

From 25th May 2018 you will also have the right to ask us to:

• Delete information about you (under certain situations).
• Stop using your personal information for certain purposes.
• Give you your information in a portable, transferable format.